Return and Refund

Step 1: Raise a return or replacement request within 48 hours of delivery for wrong, expired, for damaged, or missing products. You can submit your request via support@onemillennia.in, including your package unboxing videos and contact details (mandatory). 

Step 2: Your complaint will be reviewed in 3-4 business days for return or replacement request.

Step 3: If approved, you will receive instructions on how to return the product.

Step 4: Once we receive the product(s), we will verify your claim. Based on verification, we will process a replacement or refund.

Note: Replacements depend on stock availability.

Conditions for Returning or Replacing a Product

You may request a return or replacement under the following circumstances:

● Wrong product delivered.
● Expired product delivered.
● Damaged product delivered (e.g., physical damage, tampered packaging).
● Incomplete order such as missing items.

Conditions Where Returns or Replacements Will Not Be Accepted

● Opened, used, or altered products.
● Missing original packaging (including mono cartons, seal/shrink wrap, labels, etc.)
● Expired, damaged, wrong, or missing products reported after 48 hours from the delivery date.

How Are Returns Processed?

● Once you submit a return request, we will provide instructions on how to return the item.
● The product is then sent to us for a quality check.
● Upon successful quality verification, the refund or replacement process is initiated.

Can I Cancel My Order?

● You can cancel your order by selecting the CANCEL button on the Order Details
page under the My Account section.
● Provide a reason for cancellation, and we will handle the rest.

Note:
● Orders can only be cancelled until the status is marked as “Ready to Ship” via Email
● One Millennia reserves the right to cancel any order without prior notice and may verify orders through verbal or written confirmation before shipping.

How Will I Receive My Refund for Cancelled or Returned Products?

● The refund will be processed to your original payment method (bank account, credit card, or debit card) within 7 business days.

Refund Timelines

● Cancelled Orders: Refunds are processed within 7 business days of cancellation.
● Returned Orders: Refunds are processed after:

1. The product is received back to us.
2. The quality check is successfully completed.

The entire process for returns typically takes up to 14 days after the product pickup.

Can I Return Part of My Order?
Yes, partial returns are allowed. You can return any eligible products within 48 hours of delivery.

For further assistance, feel free to reach out to us!